Field Visit

• Reservation Cancellation:

  • In case of cancellation before the date and time of the visit is determined, the full fee will be refunded.
  • If a scheduled field visit is cancelled at least 3 business days before the visit date, a refund will be provided without any deductions.
  • For shorter cancellation requests (within the last 72 hours), a partial deduction may be made in the form of travel expenses or preparation fees.

• Conditions of Service Realization:

  • In case of adverse weather conditions or force majeure (natural disaster, illness, etc.), a new date can be determined by mutual agreement.
  • In case of cancellation by the field owner or our company, a full refund or an alternative visit date will be offered.

• Returns Due to Dissatisfaction:

  • If the service has been fully provided and the necessary inspections have been made on site, the right to a partial or full refund may not arise due to dissatisfaction.
  • If any missing or faulty points are identified during the meeting with our expert team, additional time or additional visits may be provided for compensation. This compensation may replace a refund.

• Time Limit:

  • Requests for returns or changes must be submitted in writing (e-mail, etc.) within 14 days from the scheduled service date .
  • After this period, the return request may not be accepted or a partial refund may be provided.

Important Note: In accordance with the provisions on service sales in the Consumer Protection Law No. 6502 and the relevant legislation, the possibility of a full refund may be restricted when the "service performance begins".

• Visit Planning:

  • Visit duration may vary depending on the field size, physical condition of the land and requested control/analysis points. Average visit duration: 90 minutes .
  • Additionally, a longer period of time may be required for detailed operations such as irrigation system analysis and pest detection.

• Preparation and Equipment:

  • Please specify in advance the special services you request (analysis, drone shooting, etc.) so that our team is ready with the necessary equipment (soil probe, measuring devices, camera, etc.) when you come to visit.
  • Shoes and clothing appropriate to terrain conditions are recommended.

• Reporting and Recommendations:

  • After the site visit, a short report (land condition, observed pests, maintenance recommendations, etc.) is shared via email.
  • Additional charges may apply for more comprehensive reports or consultancy requests (e.g. laboratory testing, satellite image analysis, etc.).

• Force Majeure / Weather Conditions:

  • In case of adverse weather conditions such as heavy rain, storm, flood, snow etc., a date change is recommended for your safety and the health of our team.
  • The new date is determined according to the availability of both parties.

• Privacy and Data Use:

  • The photographs taken and notes taken during the visit will only be used in reports and evaluations that will be shared with you.
  • Your land or agricultural production information will not be shared with third parties without your permission.

• Limited Liability:

  • The suggestions and findings presented during the Field Visit are based on current observations and the experience of our team.
  • Our company cannot be held responsible for any negativities that may arise during the implementation of the recommendations (wrong use of fertilizer, unexpected weather events, etc.).